Terms & Conditions
1. Acceptance of Terms
By using our website and placing an order with HAIR QUARTERS, you agree to these Terms & Conditions. If you do not agree, please do not use our website or order any products or services.
2. Who We Are
HAIR QUARTERS is a retail business located at Lot 3.40.00 & 3.41.00, Level 3 Pavilion Bukit Jalil, 2 Persiaran Bukit Jalil 8, 57000, KUALA LUMPUR. We specialize in providing high-quality hair products and services to our customers.
3. Eligibility
To place an order, you must be at least [minimum age] years old and provide accurate details when creating an account or placing an order. By ordering, you confirm that you meet these eligibility requirements.
4. Your Account
If you create an account on our website, you are responsible for ensuring that your account details are accurate and up to date. You must keep your account credentials confidential and not share them with anyone. You are responsible for any activities that occur under your account.
5. Acceptable Use of the Website
You agree to use our website only for lawful purposes. You must not misuse our site, scrape content, interfere with its operation, or use it in any way that is unlawful or harmful.
6. Products, Services and Availability
While we strive to provide accurate descriptions and images of our products and services, these are indicative only. Availability is not guaranteed, and items may sell out. We reserve the right to discontinue products or services at any time.
7. Orders and Acceptance
When you place an order, it is considered an offer to purchase. We will send you a confirmation email when your order is accepted. We reserve the right to decline or cancel an order for reasons such as item unavailability or pricing errors.
8. Prices, Taxes and Charges
All prices are listed in Ringgit Malaysia (RM). Applicable taxes and service charges will be added to your order. We reserve the right to change prices before an order is accepted.
9. Payment
We accept various payment methods, including [accepted payment methods]. Payment will be taken at the time of your order, and your order will only be fulfilled once the payment has cleared.
10. Collection and Delivery
For information on collection and delivery, please refer to our Delivery Policy, which outlines our procedures and options.
11. Cancellations, Returns and Refunds
For details on cancellations, returns, and refunds, please refer to our Returns & Refund Policy. Please note that prepared food is made to order, and cancellations may not be possible after preparation begins.
12. Vouchers, Packages and Promotions
Vouchers, packages, and promotions are subject to validity periods and are non-transferable. They cannot be exchanged for cash unless stated. Combining offers is not allowed unless explicitly stated.
13. Allergens and Health
If you have any allergies or dietary requirements, please inform us before placing your order. Our items are prepared in a kitchen that handles common allergens, and we cannot guarantee the absence of cross-contamination.
14. Intellectual Property
All content, branding, and images on our website are owned by HAIR QUARTERS. You may not use or reproduce any of our intellectual property without our prior written consent.
15. Third-Party Links and Services
Our website may contain links to third-party services, such as payment gateways and delivery partners. These services have their own terms and conditions, and we are not responsible for their practices.
16. Privacy
For details on how we handle your personal information, please refer to our Privacy Notice under the Personal Data Protection Act (PDPA) 2010.
17. Limitation of Liability
To the extent permitted by Malaysian law, our liability is limited to the value of your order. We do not exclude liability for anything that cannot be lawfully excluded.
18. Indemnity
You agree to indemnify and hold harmless HAIR QUARTERS, its employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or your breach of these Terms & Conditions.
19. Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of our website means you accept the updated terms. The last updated date of these terms is [date].
20. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
21. Contact Us
If you have any questions, please reach out to us at info@hairquarters.com.my. We are here to help!